Frequently Asked Questions

Welcome to our FAQ page! Here you will find answers to commonly asked qustions about the products we supply, our policies, and our services. If you can't find the answer you're looking for, don't hesitate to contact us for further assistance.

Shipping and Delivery

How long does delivery take?
Delivery times will vary depending on the shipping method selected at checkout and availability. See Delivery & Returns for more information.
Do you offer free delivery?
Free delivery is available for orders with a value greater than 50, 99, and $350.
Do you ship internationally?
We do ship internationally. Shipping costs will vary on the destination.
How can I track my order?
You can track your order via the link in your shipping confirmation email.
Christmas Delivery

Please refer to the table below for the latest order deadline information to ensure timely delivery of any last-minute gifts for Christmas.

Delivery CourierLast Order Date for Christmas Delivery
Royal Mail 24 HourMonday 11th December - before 2pm
Royal Mail 48 Hour
DHL Express
DHL - Ireland Express

Important Note: The date presented is an approximate estimate from the time of dispatch and not guaranteed.

Returns and Exchanges

What is your return policy?
Our returns policy allows for returns within 30 days provided the items are returned in the original packaging with any labels still attached.
What is your exchange policy?
We do not accept exchanges at this time. If you wish to return any item(s) and place a new order you may do so. We would recommened placing your order in advance of us receiving the return to guarentee the stock is allocated to you.

Payment and Billing

What payment methods do yo accept?
We currently accept: all major Credit Cards, PayPal, Apple Pay, Google Pay, and Klarna. Card and Apple/Google Pay transactions are processed by Braintee (A PayPal service).
Can I cancel my order
Of course! If you would like to cancel an order you can get in contact with us via telephone or email.

Product Information

What kind of products do you sell?
We sell all kinds of products from top of the range brands in the Fishing/Field Sports market.
How do I make a warranty claim?
If you would like to make a warranty claim you can contact us via telephone or email. Be sure to include any relevant details/images so we can pass these on to the manufacturer.
Do you offer any promotions or discounts?
We will periodically run promotions/discounts, keep an eye on our socials or join the mailing list to stay in the loop.
Can I purchase a gift card?
You can purchase gift cards here. If you would like to purchase an instore gift card please contact us via email before purchasing.

Customer Service

How do I contact customer service?
You can get in contact with our customer service team via telephone, email or the contact form.
Do you have a loyalty program?
We do! When purchasing any item you will gain loyalty points, these can then be used as payment for future purchases.
How do I join your mailing list?
You can sign up right here!

Privacy Policy

What is your privacy policy?
You can find all the details on our privacy policy here.

Physical Store

Do you have a physical store location?
Our base of operations can be found in the town of Ballymena, Northern Ireland.

Serious Fishing
Unit 6 Pennybridge Business Park
BT42 3HB
Northern Ireland

Telephone: 028 2585 0000