Courier Information

We take shipping rather serious... pun intended. That's why we have partnered with DHL and Royal Mail, two premium yet affordable delivery couriers.

DHL

> Worldwide Shipments.

> Tracking available for all orders.

> Stay up-to-date via DHL's website or Mobile App (Available on iOS and Android devices).

Royal Mail

> Worldwide Shipments.

> Recorded delivery available for 24-hour service.

> Tracking available for International service.

> Stay up-to-date via Royal Mail's website or Mobile App (Available on iOS and Android devices).

Delivery Information

*All displayed ship dates are dependent on stock status.

DHL - From £7

> Shipping within the United Kingdom | 1-2 days.

> Shipping to the Republic of Ireland | 2-3 days.

> Shipping to EU Countries | 4+ days.

> Shipping to the Rest of the World | 5+ days.

> All orders with a value greater than £70 ship with DHL to insure it's safe arrival.

> Free shipping on orders over £150 (UK only).

Royal Mail - From £4.50

> Express shipping within the United Kingdom | 1-2 days.

> Priority shipping within the United Kingdom | 3-4 days.

> International shipping | 5+ days.

Shipping Charges

Due to changes within the shipping world, we now base our shipping charges on volumetric weights.

*Oversized items may incur additional charges. If we find this to be the case, our customer service team will be in contact.

 

United Kingdom

Royal Mail 24hr - Up to 1kg | Up to 2kg

£5 | £7

Royal Mail 48hr - Up to 2kg

£4.5
DHL - Up to 10.99kg £7

DHL - Greater than 10.99kg

Charge will be calculated at basket

 

Ireland

Royal Mail International - 0.5kg | 0.5-1kg | 1-2kg

£10.5 | £13 | 13.5

DHL - Up to 10.99kg

£8

 

Rest of World

Royal Mail International - 0.5kg | 0.5-1kg | 1-2kg

£10.5 | £13 | 13.5

DHL

Charge will be calculated at basket - pricing varies on selected country

Tracking

You can track your orders shipment progress via your dispatch email. There, you will find your unique tracking number as well as a hyperlink that will direct you to the courier's website.

Alternatively, you can select the courier below. Doing so will direct you to the courier's website, where you can then input your tracking number.

 

Returns Policy

Have an item you would like to return? You've come to the right place! 

 

If you are returning an order, here are a few things to keep in mind:

  • You may return any goods within 30 days of receipt.
  • The goods must be unused with any labels still attached and in their original packaging.
  • If you are returning any pre-packaged items, such as wellingtons or waders, please place the items within a parcel or bag before applying any returns labels. This will prevent any damage to the original packaging.
  • Once returned, we will process a full refund. At this time, we are unable to process exchanges.
  • To help us identify your order, please complete and enclose the returns form that you received with your order. If you require a printable version of this form please, click here.
  • Goods can be returned to our Ballymena showroom or posted to the address below. Any postage costs will be at your own expense.

Serious - Returns Department
Unit 6 Pennybridge Business Park
Pennybridge Industrial Estate,
Ballymena, Co. Antrim,
United Kingdom,
BT42 3HB

Festive Holidays

If you purchase goods between November 24th and December 24th, you may return them until January 31st. Our usual returns policy still applies - goods must be unused with any labels still attached and in their original packaging.

Received a faulty or incorrect item?

If you find that you have received a faulty or incorrect item, please, contact our customer service team before making a return. Our team will then advise you on the next steps.

Warranty

If any product develops a fault within 12 months of receipt, you may be eligible for a replacement or repair. Please, forward any relevant images and a detailed description of the fault to our customer service team. From there, we will review the provided information alongside the manufacturer.

Serious Fishing logo
Shopping basket